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Webcast Series

Fast-paced weekly episodes that tackle workforce retention, service delivery, brand reputation, technology implementation and more! 


Series 1: New World, New Employee Safety Culture


In this series, industry experts will discuss how employee safety concerns — from sexual harassment to virus containment — is impacting staff turnover, service delivery, brand reputation, online reviews and the guest experience.

Jay Reed Headshot

July 13th, 2020

Understanding the New Employee Safety Culture

Guest: Jay Reed

Hosted by: Robb Monkman

It’s a dangerous world. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. In this episode, Jay Reed of CIO Suite and former tech head of Aimbridge Hospitality, Omni Hotels & Resorts, Pillar Hotels & Resorts, Trammell Crow Residential, and Wyndham International, will help define the new employee safety culture and discuss how building employee confidence today via technology will help bring travelers back tomorrow.

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woman and man wearing face masks
Ryan Doi Headshot

July 20th, 2020

Hawaii Hotels Say ‘Aloha’ to Safety

Guest: Ryan Doi

Hosted by: Robb Monkman

In this episode, Robb Monkman chats with Ryan Doi, Corporate Director of Information Systems for Prince Resorts Hawaii  ̶  the first hotel company to implement employee safety devices in the island state. Doi, a Hawaii Lodging & Tourism Assn. board member, will discuss new quarantine and reopening policies and explain how the recent spike in COVID cases on the mainland has operators bracing for travel delays. He will share the necessary safety precautions taken by Prince Resorts and reveal the in-demand contactless technologies implemented to protect their people “if and when” travel resumes.

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Prince Waikiki Hotel Card
kevin-headshot

July 27th, 2020

Employee Safety in the Epicenter of COVID-19’

Guest: Kevin Waldstein

Hosted by: Robb Monkman

Kevin Waldstein, General Manager of The Gale South Beach, will share the reopening preparations his hotel is undertaking now that Miami has become the "epicenter of the epicenter" according to Mayor Dan Gelber. This art deco escape, part of the Curio Collection by Hilton, aspires to open its doors October 16. Hear how management is working to elevate its hygiene practices from check-in to check-out, and how voice technology in the rooms will provide a touchless experience that Waldstein says is "so cool … like something you'd only see in the movies." The GM will explain how digital checklists and daily meetings are being leveraged to create exceptionally safe stays during this uncertain time.

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The Gale South Beach Hotel Sign
Chris Horn Headshot

August 24th, 2020

Staying Safe at SIXTY Hotels

Guest: Christopher Horn

Hosted by: Robb Monkman

*Episode has been updated to post on August 24th 2020*

Christopher Horn, Vice President of Operations for SIXTY Hotels, will discuss the employee safety culture at its "Always Open" hotels in New York and Los Angeles. Although the past few months have been tough, Horn will share how the SIXTY staff has stayed inspired and motivated. Hear how technology is keeping associates connected and apprised of new world procedures across locations and learn of the many steps being taken to build traveler confidence while also keeping workers safe.

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SIXTY Hotel Masks

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