Fast-paced weekly episodes that tackle workforce retention, service delivery, brand reputation, technology implementation and more!
In this series, industry experts will discuss how employee safety concerns — from sexual harassment to virus containment — is impacting staff turnover, service delivery, brand reputation, online reviews and the guest experience.
Guest: Jay Reed
It’s a dangerous world. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. In this episode, Jay Reed of CIO Suite and former tech head of Aimbridge Hospitality, Omni Hotels & Resorts, Pillar Hotels & Resorts, Trammell Crow Residential, and Wyndham International, will help define the new employee safety culture and discuss how building employee confidence today via technology will help bring travelers back tomorrow.
Guest: Shannon McCallum
A month ago, one could ride a bike down the middle of Las Vegas Boulevard and not worry about cars. Today, properties are opening, with most visitors driving from surrounding states. In this episode, Shannon McCallum, Chairman of the Nevada Hotel and Lodging Foundation and former Vice President of Hotel Operations for ARIA Resort & Casino and Vdara Hotel & Spa, will discuss the new employee safety culture in this leading convention destination.