Fast-paced weekly episodes that tackle workforce retention, service delivery, brand reputation, technology implementation and more!
In this series, industry experts will discuss how employee safety concerns — from sexual harassment to virus containment — is impacting staff turnover, service delivery, brand reputation, online reviews and the guest experience.
Guest: Jay Reed
It’s a dangerous world. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. In this episode, Jay Reed of CIO Suite and former tech head of Aimbridge Hospitality, Omni Hotels & Resorts, Pillar Hotels & Resorts, Trammell Crow Residential, and Wyndham International, will help define the new employee safety culture and discuss how building employee confidence today via technology will help bring travelers back tomorrow.
Guest: Ryan Doi
In this episode, Robb Monkman chats with Ryan Doi, Corporate Director of Information Systems for Prince Resorts Hawaii ̶ the first hotel company to implement employee safety devices in the island state. Doi, a Hawaii Lodging & Tourism Assn. board member, will discuss new quarantine and reopening policies and explain how the recent spike in COVID cases on the mainland has operators bracing for travel delays. He will share the necessary safety precautions taken by Prince Resorts and reveal the in-demand contactless technologies implemented to protect their people “if and when” travel resumes.
Guest: Kevin Waldstein
Kevin Waldstein, General Manager of The Gale South Beach, will share the reopening preparations his hotel is undertaking now that Miami has become the "epicenter of the epicenter" according to Mayor Dan Gelber. This art deco escape, part of the Curio Collection by Hilton, aspires to open its doors October 16. Hear how management is working to elevate its hygiene practices from check-in to check-out, and how voice technology in the rooms will provide a touchless experience that Waldstein says is "so cool … like something you'd only see in the movies." The GM will explain how digital checklists and daily meetings are being leveraged to create exceptionally safe stays during this uncertain time.
Guest: Kevin Waldstein
*Episode has been updated to post on August 10th 2020*
Christopher Horn, Vice President of Operations for SIXTY Hotels, will discuss the employee safety culture at its "Always Open" hotels in New York and Los Angeles. Although the past few months have been tough, Horn will share how the SIXTY staff has stayed inspired and motivated. Hear how technology is keeping associates connected and apprised of new world procedures across locations and learn of the many steps being taken to build traveler confidence while also keeping workers safe.