Fast-paced episodes that tackle workforce retention, service delivery, brand reputation, technology implementation and more!
In these webcasts, industry experts will discuss how employee safety concerns — from sexual harassment to virus containment — is impacting staff turnover, service delivery, brand reputation, online reviews and the guest experience.
In this webcast, Ryan Heideman discusses employee safety devices (i.e. panic buttons). He dives into strategies to evaluate this type of solution and what features are a must have. Ryan also shares the importance of having a silent alarm instead of a noisemaker/audible alarm.
In this webcast, Dennis Calixterio discusses what to expect during a workplace safety platform installation. He also uncovers ways to have a seamless installation and avoid any costly implementation mistakes.
In this webcast, Ryan Heideman discusses why a workplace safety solution is more than just security technology. He provides valuable insights on how a workplace safety solution can be used to improve employee retention and recruitment in the hospitality industry. Ryan also shares how a solution like this can save money and reduce liability and risk for your organization.
In this webcast, Riley Eller discusses the importance of response time when it comes to maintaining a safe work environment. He provides valuable best practices to use when tracking response time. Riley also shares tips and strategies to use when evaluating and selecting the employee safety solution for you.
In this webcast, Ryan Heideman discusses workplace safety solutions (i.e., panic buttons, employee safety devices) and common reasons for implementing one. He uncovers strategies on how to evaluate this type of solution and suggests must have features and capabilities. Ryan also shares tips on avoiding potential costly mistakes when preparing to implement a workplace safety solution at your hotel to protect your most important asset – your people.
Guest: Christopher Horn
Christopher Horn, Vice President of Operations for SIXTY Hotels, will discuss the employee safety culture at its "Always Open" hotels in New York and Los Angeles. Although the past few months have been tough, Horn will share how the SIXTY staff has stayed inspired and motivated. Hear how technology is keeping associates connected and apprised of new world procedures across locations and learn of the many steps being taken to build traveler confidence while also keeping workers safe.
Guest: Kevin Waldstein
Kevin Waldstein, General Manager of The Gale South Beach, will share the reopening preparations his hotel is undertaking now that Miami has become the "epicenter of the epicenter" according to Mayor Dan Gelber. This art deco escape, part of the Curio Collection by Hilton, aspires to open its doors October 16. Hear how management is working to elevate its hygiene practices from check-in to check-out, and how voice technology in the rooms will provide a touchless experience that Waldstein says is "so cool … like something you'd only see in the movies." The GM will explain how digital checklists and daily meetings are being leveraged to create exceptionally safe stays during this uncertain time.
Guest: Ryan Doi
In this episode, Robb Monkman chats with Ryan Doi, Corporate Director of Information Systems for Prince Resorts Hawaii ̶ the first hotel company to implement employee safety devices in the island state. Doi, a Hawaii Lodging & Tourism Assn. board member, will discuss new quarantine and reopening policies and explain how the recent spike in COVID cases on the mainland has operators bracing for travel delays. He will share the necessary safety precautions taken by Prince Resorts and reveal the in-demand contactless technologies implemented to protect their people “if and when” travel resumes.
Guest: Jay Reed
It’s a dangerous world. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. In this episode, Jay Reed of CIO Suite and former tech head of Aimbridge Hospitality, Omni Hotels & Resorts, Pillar Hotels & Resorts, Trammell Crow Residential, and Wyndham International, will help define the new employee safety culture and discuss how building employee confidence today via technology will help bring travelers back tomorrow.