Case Study - Eighth Generation

The Challenge

• Seattle's local ordinance requires employers to give workers who may work alone a way to summon help when needed.
• The downtown store sat in a dense, high-foot-traffic tourist district where neighboring storefronts had experienced after-hours burglaries.
• The store was usually staffed by two or more employees, but staff moved between the front and back of the store and could occasionally be alone.
• As a storefront open to the public, any shift carried the possibility of a difficult interaction.
• The company needed a solution in place quickly.

The Result

Eighth Generation gave its store team a reliable way to call for help and met Seattle's lone worker requirements, with a fast rollout that fit a small, busy retail operation.

• Every store employee equipped with a panic device
• Device testing built into new-hire onboarding, with headquarters responders confirming each test alert in real time
• Battery life that lasted well beyond a full shift
• Positive store staff feedback on ease of use
• Account setup, billing, and contracts completed quickly across React Mobile's team