Nautilus Bar

Case Study - Nautilus by Arlo in Miami Beach


About Nautilus

Nautilus by Arlo is a 250-room historic hotel that features a 1,890-square-foot heated saltwater pool, complete with an underwater sound system and luxurious poolside lounges and cabanas. If you’d prefer a more private retreat, reserve one of the 14 poolside cabanas for maximum comfort and specialized service. The pool deck is fully serviced by Nautilus Cabana Club, which offers a carefully curated poolside menu for the perfect light bites and refreshing drinks.

Nautilus by Arlo Pool Area

100% Rooms Covered

At least 30 Housekeepers Protected

2-Day Installation

The Challenge

On July 25, 2018, the Mayor and City Commission adopted Ordinance No. 2018-4207 “Protection of Hotel and Hostel Employees from Assault and Sexual Harassment”, which provides regulations regarding personal safety of hotel and hostel employees. The Ordinance defines "safety button" or "notification device" as portable emergency contact device that is designed so that an employee can quickly and easily activate such button or device to effectively summon prompt assistance to the employee's location by a hotel or hostel security officer, manager or other appropriate hotel or hostel staff member designated by the hotel or hostel employer.

Some hotels had devices such as "noisemakers," but they did not meet the requirements set forth in the Ordinance, as they simply emit loud noise and do not disclose the location of the employee in need of prompt assistance.

The deadline for hotels and hostels must be in full compliance with the requirements of the Ordinance by 11:59 p.m. on September 15, 2019.

The Solution

With 25% of the Miami Beach Hotels using React Mobile, our account executive and technology partner approached the challenge by evaluating existing technologies at the property and provided two options:

  1. An integration with an existing software paired with our Bluetooth Panic Button, or
  2. Using the Cellular LTE Panic Button option with Beacons.

The customer was asked to fill out a “Property Requirements Checklist” with their staff to help coordinate logistics and minimize guest disruption during the installation. They also independently developed an on-site policy to address the new cultural changes. In order to leverage existing technology and save on costs, the customer chose the Bluetooth Panic Button + Knowcross Integration safety solution option.

React Mobile Bluetooth Panic Buttons

React Mobile Hospitality App
React Mobile Dispatch Center Cloud-Based Platform
Knowcross KNOWHousekeeping App Integration

The Result

The React Mobile Safety Solution integrated with Knowcross KNOWHousekeeping allowed Nautilus to protect their housekeepers and provide a quick and easy way to call for help. The technology meets the ordinance requirements by providing location-based information when the panic button is triggered. 

  • 100% of Rooms Covered (Total of 250-rooms).
  • At least 30 Housekeepers protected at one given time.
  • Completed installation in 2 days. 
nautilus bar
“React Mobile’s panic button solution is simply invaluable in providing each staff member with the safe work environment that they deserve. Implementation overall was seamless from start to finish and the feedback we have received on this only made our staff feel valued and cared for.”
darren desilva

Darren Desilva
Corporate Director of Information Technology